Refund and Return Policy
At 8excite+, we want our customers to be completely satisfied with their purchases.
We recommend you read our Return Policy prior to making a purchase from our mobile platform, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you to immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our customer support at firstname.lastname@example.org.
This Returns Policy only applies when you make a purchase online from our mobile platform.
The Return Process
Make sure all the requirement for refund/exchange are met.
Report your claim by contacting us at email@example.com.
We will conduct an evaluation within 7 days (If necessary, a pick-up will be arranged).
If the claim is valid, a refund or replacement will be processed.
What is the return process?
Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- You received the wrong item in your package, or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, or vouchers received with it.
- The product must not have been used or installed or had any data inputted.
- Under what conditions is/are the product non-returnable:
- In the interest of hygiene: duvets, sheets, pillows, headphones and Bluetooth headsets, earphones, personal care products, and health and fitness products cannot be returned unless they are unopened and in their original packaging.
- Apple products, computer software, ink cartridges and toner, and mobile phones.
- Once Installed: Video game console, video games, made-to-order/custom-made, air-conditioner, TV (once wall-mounted)
- Once Used: All electrical and kitchen appliances, home appliances, IT, cameras, accessories, mattresses, and assembled furniture.
- Items such as laptops, tablets, desktop computers, software, games, DVDs, CDs, recordable media, and other equipment which contain a security seal that has been broken or tampered with.
- Consumables such as coffee capsules cannot be returned unless they are unopened and in their original packaging.
- Customized/made-to-order goods, special order items, bed linen, mattresses, beds, divans, assembled furniture cannot be refunded or exchanged. If delivery has taken place, the refund will exclude the delivery charges paid.
- Display units, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on an “as is, where is” basis.
- Personal care products.
- Product with contract services that have been connected (e.g., iPad, smartphones).
- Items that have been purchased for more than 10 days.
- The item was purchased for someone else who simply does not want it.
- The item has no defects. You’ve changed your mind because of the wrong selection, colour, size, model or specification, product not meeting expectations; or simply found it cheaper elsewhere.
- Defaulted on payment for the item.
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and contact our Customer Support at firstname.lastname@example.org.
Our customer support agent will verify the return and its reason. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Support. If it’s valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.
If your return is not valid, we will notify you and arrange for the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, or refund deemed unfit or unreasonable.